Terms of Use

In these Terms the following terms have the meanings set out below:

• •“Platform” means the Hayyafit mobile application and website, including all features, content, and functionality.
• •“User” means any individual who accesses, registers on, or uses the Platform.
• •“Account” means the registered account created by a User on the Platform.
• •“Facility Provider” means any third-party sports facility owner or operator listing facilities on the Platform.
• •“Booking” means a confirmed reservation of a sports facility slot made through the Platform.
• •“Services” means all features and functionalities offered through the Platform, including facility booking, Find a Buddy matchmaking, and social content sharing.
• •“User Content” means any text, images, photographs, videos, reviews, or other material uploaded or submitted by a User.
• •“Payment Gateway” means any third-party payment service provider integrated with the Platform.
• •“Find a Buddy” means the Platform’s sports partner matchmaking feature.
• •“PDPL” means the Saudi Personal Data Protection Law (Royal Decree No. M/19 of 1443H, as amended by Royal Decree No. M/148 of 1444H).

2.1 Nature of Platform

Hayyafit is a technology platform that facilitates connections between Users and independent third-party Facility Providers. Hayyafit does not itself provide sports services, organise sporting activities, or own, operate, or control any sports facility listed on the Platform.

2.2 Intermediary Status

Hayyafit acts solely as a technology intermediary. All bookings made through the Platform represent a contractual arrangement between the User and the relevant Facility Provider. Hayyafit is not a party to any such arrangement and is not responsible for the services delivered by any Facility Provider.

2.3 No Guarantee of Availability

Hayyafit makes no warranty regarding the quality, safety, accuracy, or availability of any sports facility. Facility information is provided solely by the Facility Provider and has not been independently verified by Hayyafit.

3.1 Age Requirement

The Platform is intended for Users who are at least eighteen (18) years of age. By registering an Account, you warrant that you are at least 18 years old with full legal capacity to contract under Saudi Law.

3.2 Users Aged 13-17

Users aged 13 to 17 may access the Platform only with the prior consent and active supervision of a parent or legal guardian, who accepts full responsibility for the minor’s compliance with these Terms.

3.3 Geographic Scope

The Platform is operated in accordance with the laws of the Kingdom of Saudi Arabia.

3.4 Accurate Information

Users must provide true, accurate, current, and complete information during registration and must promptly update such information if it changes.

4.1 Account Creation

Users must create an Account to access certain Platform features. Each User may hold only one Account.

4.2 Password Security

Users are solely responsible for maintaining the confidentiality of Account credentials. Account credentials must not be shared with any third party.

4.3 Account Activity Responsibility

Users are solely responsible for all activity conducted through their Account. Hayyafit must be notified immediately of any unauthorised Account access.

4.4 Suspension and Termination Rights

Hayyafit may suspend or terminate any Account where: (a) the User breaches these Terms; (b) Account activity violates Saudi Law; (c) false registration information is provided; or (d) suspension or termination is necessary to protect the Platform or its Users.

5.1 General Obligations

Users must use the Platform in good faith, in compliance with these Terms and all applicable Saudi Law, and in a manner that respects the rights and safety of other Users and Facility Providers.

5.2 Prohibited Conduct

Users must not:

• •engage in harassment, abuse, threats, or discriminatory conduct towards any User, Facility Provider, or Hayyafit personnel;
• •upload or transmit content that is unlawful, offensive, defamatory, or contrary to public order or morals under Saudi Law;
• •engage in fraudulent, deceptive, or misleading conduct in connection with the Platform or any booking;
• •misuse the booking system, including speculative bookings or false cancellations;
• •facilitate or promote any illegal activity under Saudi Law, including activities prohibited by the Anti-Cybercrime Law (Royal Decree No. M/17 of 1428H);
• •attempt unauthorised access to the Platform’s systems or infrastructure;
• •impersonate any person or entity or create multiple Accounts.

6.1 User Ownership

Users retain all intellectual property rights in User Content they submit. These Terms do not transfer ownership of User Content to Hayyafit.

6.2 Licence to Hayyafit

By submitting User Content, the User grants Hayyafit a non-exclusive, worldwide, royalty-free licence to use, store, reproduce, and display such content solely for operating and improving the Platform. This licence terminates upon deletion of the content, subject to legal retention requirements.

6.3 Content Standards

User Content must comply with clause 5.2. Users must not post content infringing third-party rights, featuring third parties without consent, or depicting minors inappropriately.

6.4 Platform Moderation

Hayyafit may remove, restrict, or disable access to User Content that violates these Terms or applicable law, without prior notice.

6.5 User Deletion Rights

Where available, Users may edit or delete their User Content through the Platform interface. Deletion requests may also be submitted through Hayyafit support.

7.1 Nature of Service

Find a Buddy is a technology matchmaking tool only. Hayyafit does not curate specific matches, supervise any user interaction, or guarantee that Users will find suitable sports partners.

7.2 Offline Interaction Risk

Any interaction between Users — online or in person — is undertaken entirely at the User’s own discretion and risk. Hayyafit does not verify User identity, background, or conduct, and expressly disclaims all responsibility for any User’s conduct during offline meetings or sporting activities.

7.3 Safety Guidance

Users are advised to: (a) meet other Users in public, well-lit locations; (b) inform a trusted person of their plans; (c) not share sensitive personal or financial information; and (d) report suspicious conduct through the Platform’s reporting mechanisms.

7.4 No User Verification; Emergency Reporting

Hayyafit does not conduct background checks on, or verify the identity, qualifications, or conduct of, any User. Users are solely responsible for exercising appropriate caution. In an emergency, or where a User reasonably believes there is a risk to safety, the User should contact the relevant local emergency services and may also report the matter to Hayyafit through the in-Platform reporting mechanism.

8.1 Inherent Risk

Users acknowledge that participation in sports activities involves inherent risks of physical injury, illness, and property damage, regardless of the level of care applied.

8.2 Physical Preparedness

Users are solely responsible for assessing their own physical fitness and suitability for any sports activity. Hayyafit provides no medical advice.

8.3 Voluntary Assumption of Risk

By using the Platform to arrange or participate in any sports activity, Users confirm that they voluntarily assume all associated risks.

8.4 Disclaimer for Injuries

To the fullest extent permitted by Saudi Law, Hayyafit disclaims all liability for injury, illness, accident, or damage arising from sports activities arranged through the Platform, use of any facility, or the conduct of other Users or facility staff.

9.1 Third-Party Facilities

All facilities listed are owned and operated by independent Facility Providers. Hayyafit does not own, control, supervise, or manage any listed facility.

9.2 Facility Provider Responsibility

Each Facility Provider is solely responsible for: (a) accuracy of facility information; (b) safety standards and facility maintenance; (c) service quality; and (d) compliance with applicable Saudi Law.

9.3 Platform Disclaimer

Hayyafit is not liable for injury, loss, or damage arising from use of any facility, including loss from inaccurate facility information.

10.1 Booking Confirmation

A booking is confirmed only upon: (a) completion of the booking process; (b) successful payment confirmation; and (c) receipt of a booking confirmation notification.

10.2 Slot Availability

Slot availability is provided by Facility Providers and subject to real-time change. Display of an available slot does not create a reservation until booking is confirmed.

10.3 Concurrent Conflicts

Where multiple Users attempt to book the same slot, allocation is determined by the earliest confirmed transaction. Hayyafit is not liable for slot unavailability due to concurrent conflicts.

10.4 Cancellation

Cancellations are subject to the relevant Facility Provider’s cancellation policy, which is disclosed during booking. By completing a booking, the User accepts that policy.

11.1 Payment Processing

Payments are processed by third-party Payment Gateways. By completing a payment, the User authorises the applicable Payment Gateway to process the transaction.

11.2 Gateway Disclaimer

Hayyafit does not control Payment Gateway processing times, authorisation, or technical performance. Hayyafit is not liable for any loss arising from Payment Gateway failure or delay.

11.3 Currency and Pricing

All prices are in Saudi Riyals (SAR) and include applicable VAT unless otherwise stated.

11.4 Service Fees

Hayyafit may charge platform service fees, disclosed in the booking summary before payment is confirmed. Service fees are non-refundable unless otherwise stated.

11.5 Failed and Reversed Payments

Where a payment fails, is declined, or is reversed, the related Booking may not be confirmed or may be cancelled. The User remains responsible for any amounts properly due in respect of a Booking that has been used or confirmed.

11.6 Chargebacks and Disputed Transactions

Users are encouraged to contact Hayyafit before initiating a chargeback. Where a User initiates a chargeback or payment dispute that Hayyafit reasonably determines to be without valid basis, Hayyafit may suspend the Account and recover the disputed amount and any associated costs through lawful means.

11.7 Duplicate and Mistaken Payments

Where a duplicate or mistaken payment occurs, the User should notify Hayyafit promptly. Verified duplicate or mistaken payments will be refunded through the original Payment Gateway.

11.8 Fraudulent Transactions

Hayyafit may decline, cancel, or reverse any transaction that it reasonably suspects to be fraudulent or unauthorised, and may report suspected fraud to the relevant Payment Gateway and to the competent authorities.

11.9 VAT and Invoices

Where applicable, prices include value added tax (VAT). A tax invoice will be issued in accordance with applicable Saudi VAT requirements. VAT registration number: 314600442600003.

11.10 Settlement Timing

Settlement and payout timing depend on the relevant Payment Gateway and Facility Provider arrangements. Hayyafit does not control, and is not responsible for, Payment Gateway settlement times.

12.1 Eligibility

Refunds are governed by the Facility Provider’s cancellation policy. Users may be entitled to refunds where: (a) a booking is cancelled within the applicable cancellation window; (b) the Facility Provider cancels; or (c) a payment error is established.

12.2 Processing

Refunds are processed through the original Payment Gateway. Hayyafit does not control refund processing timelines.

12.3 Non-Refundable Items

Platform service fees are non-refundable. Payments for bookings cancelled outside the applicable window are non-refundable.

12.4 Direct Refunds by Hayyafit

Hayyafit may, at its discretion or where required by applicable Saudi law, issue a refund directly where: (a) a Booking is cancelled within the applicable cancellation window; (b) a payment error is established; or (c) a Facility Provider fails to honour a confirmed Booking.

12.5 Facility Provider Obligations

Refunds relating to facility quality, availability, or cancellation by a Facility Provider are the responsibility of the relevant Facility Provider. Hayyafit may facilitate such refunds but does not guarantee them.

12.6 Cancellation Disputes

Where a cancellation or refund is disputed, Hayyafit may review the matter through its complaint-handling process and may liaise with the relevant Facility Provider.

12.7 Fraud and Booking Errors

Refunds arising from fraudulent transactions or established booking errors will be handled in accordance with clause 11 and applicable law.

12.8 Exceptional Circumstances

In exceptional circumstances, including facility closure or an event of force majeure, refunds or credits may be provided at the discretion of Hayyafit or the Facility Provider, subject to applicable law.

13.1 Hayyafit IP

Hayyafit owns or holds licences to all intellectual property rights in the Platform, including the Platform software, source code, databases and database rights, design, look and feel, trademarks, logos, and content. All rights are protected under Saudi and international intellectual property law.

13.2 User Licence

Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes.

13.3 Restrictions

Users must not reproduce, modify, decompile, or commercially exploit any Platform content without Hayyafit’s prior written consent.

13.4 Automated Extraction and AI-Training Restriction

Users must not scrape, crawl, harvest, or use any automated means to extract Platform content or data, nor use any Platform content or data to train, develop, or improve any artificial intelligence or machine-learning model, without Hayyafit’s prior written consent.

14.1 Third-Party Integrations

The Platform integrates with third-party services including Payment Gateways, analytics providers, and mapping services. These are governed by their own terms and Hayyafit is not responsible for their practices.

14.2 Third-Party Links

The Platform may contain links to third-party websites. Hayyafit does not control such websites and accepts no responsibility for their content or availability.

15.1 No Continuous Availability Guarantee

Hayyafit does not guarantee Platform availability at all times. The Platform may be temporarily unavailable due to maintenance, technical failures, or circumstances beyond Hayyafit’s control.

15.2 Force Majeure

Hayyafit shall not be liable for any failure or delay in performing its obligations arising from circumstances beyond its reasonable control, including natural disasters, fire, flood, epidemic or pandemic, war, civil unrest, acts or restrictions of government or regulators, cyberattacks, denial-of-service attacks, cloud or hosting outages, Payment Gateway failures, telecommunications or internet outages, and power failures.

16.1 Aggregate Cap

To the fullest extent permitted by the Civil Transactions Law and other applicable laws of the Kingdom of Saudi Arabia, Hayyafit’s total aggregate liability to any User for all claims arising out of or in connection with these Terms shall not exceed the total amounts paid by that User to Hayyafit in the twelve (12) months preceding the event giving rise to the claim.

16.2 Direct Loss Only

Hayyafit shall be liable only for direct and actual damage proven to have resulted from its breach. To the extent permitted under the Civil Transactions Law, Hayyafit shall not be liable for any indirect or consequential loss, including loss of profits, revenue, data, or opportunity.

16.3 Specific Exclusions

Subject to clause 16.4, Hayyafit excludes liability for: (a) Facility Provider conduct; (b) other Users’ conduct; (c) sports injuries; (d) Payment Gateway failures; (e) inaccurate Facility Provider information; and (f) booking conflicts.

16.4 Non-Excludable Liability

Nothing in these Terms excludes or limits Hayyafit’s liability where, and to the extent that, such liability cannot be excluded or limited under the laws of the Kingdom of Saudi Arabia, including any liability arising from fraud, gross negligence, or wilful misconduct.

Each User agrees to indemnify, defend, and hold harmless Hayyafit, its officers, directors, employees, and agents from and against any claim, loss, liability, cost, or expense arising from or in connection with:

• •the User’s access to or use of the Platform;
• •any User Content submitted by the User;
• •any breach by the User of these Terms or applicable Saudi Law;
• •any injury or damage caused by the User to a third party in connection with Platform activities;
• •any claim that User Content infringes a third party’s intellectual property rights.

This indemnity applies only to the extent that the relevant loss results from the User’s breach of these Terms or wrongful act or omission, and is enforceable only to the extent permitted under the laws of the Kingdom of Saudi Arabia. Hayyafit will notify the User of any claim to which this indemnity applies and will not settle such claim without prior consultation with the User where reasonably practicable.

18.1 Suspension

Hayyafit may suspend or restrict a User’s Account immediately where the User is in breach of these Terms, poses a risk to other Users, or is engaged in fraudulent or illegal activity.

18.2 Termination by Hayyafit

Hayyafit may permanently terminate an Account for repeated or serious breaches. Upon termination, the User’s access to the Platform ceases immediately.

18.3 Termination by User

Users may terminate their Account through Platform settings or by contacting Hayyafit support. Deletion will be processed in accordance with the Privacy Policy.

18.4 Inactive and Dormant Accounts

Hayyafit may classify an Account as dormant following a prolonged period of inactivity of twenty-four (24) months. Hayyafit may restrict, suspend, or close dormant Accounts after giving notice to the User where reasonably practicable.

18.5 Effect of Closure and Retention

Upon closure of an Account, the User’s right to access and use the Platform ends. Personal data will be handled in accordance with the Privacy Policy and applicable legal retention requirements.

19.1 Privacy Policy

Hayyafit processes Users’ personal data in accordance with its Privacy Policy, incorporated into these Terms by reference.

19.2 PDPL Compliance

Hayyafit is committed to processing personal data in compliance with the PDPL (Royal Decree No. M/19 of 1443H, as amended by Royal Decree No. M/148 of 1444H). Users may exercise data subject rights as described in the Privacy Policy.

20.1 Right to Amend

Hayyafit may amend these Terms at any time. Amended Terms will be posted on the Platform with a revised effective date. Material amendments will be communicated to Users.

20.2 Continued Use

Continued use of the Platform after amendment constitutes acceptance of the revised Terms.

21.1 Governing Law and Dispute Resolution

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including any non-contractual dispute or claim), are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Before commencing any court proceedings, the parties shall first seek to resolve the dispute in good faith through Hayyafit’s internal complaint-handling process. If the dispute is not resolved within sixty (60) days of being raised through that process, either party may refer it to the courts of competent jurisdiction in the Kingdom of Saudi Arabia. Nothing in these Terms excludes or limits any mandatory right or protection available to a User as a consumer under the laws of the Kingdom of Saudi Arabia, including under the E-Commerce Law and applicable consumer-protection rules, which cannot be excluded or restricted by agreement.

21.2 Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, and other Platform policies, constitute the entire agreement between the User and Hayyafit.

21.3 Severability

If any provision is found unlawful or unenforceable, it shall be severed and the remaining provisions shall remain in full force.

21.4 Waiver

No failure by Hayyafit to exercise any right constitutes a waiver of that right. Any waiver must be in writing.

21.5 Language

These Terms are made available in Arabic and English. In the event of any inconsistency or conflict between the Arabic and English versions, the Arabic version shall prevail.

21.6 Contact

Queries: legal@hayyafit.com | Building 4640, Al Zarqa Street, Al Nakheel District 8548, Riyadh 12391, Kingdom of Saudi Arabia

22.1 Binding Electronic Acceptance

By clicking “Accept”, “Register”, “Book”, or any similar control, or by otherwise accessing or using the Platform, the User enters into a legally binding agreement on these Terms. Such electronic actions satisfy any legal requirement for a signature or for the agreement to be in writing.

22.2 Electronic Records as Evidence

The User agrees that Hayyafit’s electronic records, logs, and communications constitute valid and admissible evidence of the User’s actions and of any agreement formed through the Platform.

22.3 Electronic Notices

Notices and communications may be given electronically, including by email, in-Platform message, or notice posted on the Platform, and are deemed received when sent or posted.

Users must not, and must not permit any third party to: (a) access the Platform by automated means, including bots, crawlers, or scrapers, except as expressly permitted; (b) harvest or extract data from the Platform; (c) reverse engineer, decompile, or disassemble any part of the Platform; (d) circumvent or interfere with any security, authentication, or access-control mechanism; (e) access or use any Platform application programming interface (API) without authorisation; (f) introduce any malware or other harmful code; or (g) impose an unreasonable load on, or otherwise disrupt, the Platform’s infrastructure. Hayyafit may block, suspend, or terminate access for any breach of this clause.

24.1 How to Complain

Users may submit complaints through the in-Platform support channel or by email to support@hayyafit.com.

24.2 Acknowledgement

Hayyafit will acknowledge complaints within 5 business days of receipt.

24.3 Investigation

Hayyafit will investigate complaints in good faith and may request further information from the User or the relevant Facility Provider.

24.4 Response

Hayyafit will provide a substantive response within 30 days of receipt, or within such period as required by applicable Saudi law.

24.5 Escalation

If a complaint is not resolved, the User may escalate it in accordance with clause 21.1 and may refer the matter to the competent Saudi authority or to the courts of competent jurisdiction.

25.1 Use of AI

The Platform may use automated tools and artificial intelligence, including for sports partner matchmaking (Find a Buddy), recommendations, content moderation, fraud detection, and analytics.

25.2 Nature of AI Outputs

AI-generated outputs, suggestions, and matches are provided on an “as is” basis, may not be accurate or complete, and do not constitute professional advice. They do not guarantee any particular result, including that a User will find a suitable sports partner.

25.3 Human Oversight

Hayyafit does not take decisions producing legal or similarly significant effects on a User based solely on automated processing without human involvement, except where permitted by applicable law.

25.4 Data Protection

The processing of personal data in connection with these features is described in the Privacy Policy.

Hayyafit is committed to improving the accessibility of the Platform and to making reasonable efforts to align with recognised accessibility standards. Users who encounter accessibility barriers may contact support@hayyafit.com so that Hayyafit can seek to assist.